Billing & refunds

Top up your active Eflexsim eSIM from your account in under a minute. Add data or extend validity without reinstalling.

Eflexsim refunds eSIMs within 14 days of purchase if you haven't activated them. Here's how to request a refund and what's eligible.

Eflexsim accepts all major credit and debit cards plus Apple Pay and Google Pay. Here's the full list, regional notes, and what to do if your card is declined.

Eflexsim charges in USD at launch. Here's how your bank handles the conversion, what FX fees look like, and when multi-currency support is coming.

How Eflexsim handles taxes and VAT at checkout. What's included, what's added at the end, and how to claim VAT back as a business buyer.

Every Eflexsim purchase auto-emails a receipt. Here's how to find it, re-download from your account, or request a business-grade invoice with VAT details.

Eflexsim issues refunds within 1 business day of approval. Your bank takes 3-10 business days more to post it. Here's the typical timeline.

When partial refunds apply, when full refunds apply, and the cases where neither is available. Read this before activating if you're unsure about your trip.

Step-by-step troubleshooting for declined cards, failed Apple Pay, and other checkout errors. Most failures are fixable in under 5 minutes.

How Eflexsim handles credit card disputes, when to dispute vs ask for a refund directly, and the timeline once a chargeback is filed.

How Eflexsim protects your payment information. Stripe-powered checkout, PCI compliance, what we never store, and how to stay safe shopping online.

Where to enter a promo code on Eflexsim, what codes typically discount, and what to do if your code isn't being accepted.

How Eflexsim wallet credit works: what counts as wallet balance, how to apply it at checkout, and when credit can be combined with promo codes.

Eflexsim delivers eSIMs by email within minutes of payment. If yours hasn't arrived, here's how to find it and what to do if it's genuinely missing.