Billing & refunds

Top up your active Eflexsim eSIM from your account in under a minute. Add data or extend validity without reinstalling.

Eflexsim refunds eSIMs within 14 days of purchase if you haven't activated them. How to request one, what counts as activation, and the exceptions.

Earn 2–5% cashback as wallet credit on every eSIM and top-up you pay for by card. Your rate rises with your lifetime spend across four tiers.

Eflexsim takes credit and debit cards, plus Apple Pay and Google Pay where your device supports them. What shows at checkout, and what to do if a card is declined.

Eflexsim charges in USD at launch. Here's how your bank handles the conversion, what FX fees look like, and when multi-currency support is coming.

How Eflexsim handles taxes and VAT at checkout. What's included, what's added at the end, and how to claim VAT back as a business buyer.

Every Eflexsim purchase emails a receipt, and you can re-download it any time. Company invoices with your VAT number are self-serve — no need to email us.

Eflexsim issues approved refunds within 1 business day. Your bank then takes about 5-7 more to post it. Or take the refund as wallet credit and have it instantly.

When partial refunds apply, when full refunds apply, and the cases where neither is available. Read this before activating if you're unsure about your trip.

Step-by-step troubleshooting for declined cards, failed Apple Pay, and other checkout errors. Most failures are fixable in under 5 minutes.

Filing a chargeback deactivates your Eflexsim account automatically. Email us first — a direct refund is faster and keeps your account. What happens either way.

How Eflexsim protects your payment information. PCI-compliant checkout, what we never store, and how to stay safe shopping online.

Where to enter a discount code on Eflexsim, why capitalisation and spaces never matter, and what each rejection message actually means.

How Eflexsim wallet credit works: where it comes from, how to apply it at checkout, and why it never expires.

Eflexsim delivers eSIMs within seconds of payment. If yours hasn't arrived after 15 minutes, something is wrong — check your account, then contact us. Don't wait it out.