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Quick answers

My eSIM won’t install — what should I do?

First, check that your phone supports eSIM (iPhone XS+, Pixel 3+, Galaxy S20+) and is unlocked. Then make sure you scan the QR code from a different screen than the one you’re installing on. If it still fails, paste the activation code manually — it’s in the same email.

Can I get a refund if my plan doesn’t work?

Yes — if your eSIM hasn’t been installed yet, you get a full refund within 30 days. If it’s been installed but never connected to a network, we refund within 7 days. Once connected, we troubleshoot first; refunds are case-by-case.

What happens after I get in touch?

Your message goes straight to our support team — a real person reads it and replies. We’re a small team, so you’re never queued behind a bot or an auto-responder.

Do you offer phone support?

Yes for billing and post-sales issues — call +44 7723 353361. For installation problems, chat works better because we can share screenshots and links.

I’m a journalist / influencer — who do I talk to?

press@eflexsim.com for media, partners@eflexsim.com for affiliate or content partnerships. Both reach a real human.

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Most questions disappear once you've installed your first eSIM.