How to use a promo code at checkout

At checkout there's a box marked Discount code above the order summary. Type or paste your code, press Apply, and the discount appears in the summary before you pay. Capitalisation doesn't matter and neither do stray spaces — we lowercase the code and trim it before checking, so SUMMER10, summer10, and Summer10 are the same code. If a code is rejected, the message tells you the actual reason. Read it rather than retyping.

Below: where the box is, why a code gets rejected, and what each message means.

Where to enter the code

The Discount code box is on the checkout page, just above the order summary. It's always visible — there's no "Have a promo code?" link to expand first.

1. Type or paste the code.
2. Press Apply.
3. The box is replaced by a green panel showing the code, the word APPLIED, and "You saved $X on this order". The total drops to match.
4. Pay as normal.

If you arrived from a link that carried the code, it may already be applied when the page loads. Look for that green panel before typing anything.

To remove a code, press the × on the green panel. The total returns to full price.

Capitalisation and spaces do not matter

This is worth stating plainly, because it's the first thing people suspect.

Codes are matched case-insensitively. We lowercase both your input and the stored code before comparing, so there is no capitalisation you can get wrong. The box may display what you type in capitals — that's cosmetic and changes nothing.

Leading and trailing spaces are stripped automatically, so pasting from an email with a trailing space is fine.

If a code isn't working, the cause is one of the reasons below. Retyping it in different capitals cannot fix anything.

What the rejection message means

When a code is refused, the message names the reason. Each one maps to something specific:

Sign in before applying a code

Two of the checks above — the per-customer limit and first-time-customer-only — are checked against your account. If you're not signed in, we have no account to check them against.

That matters most for a first-order code: apply it while signed in so it's evaluated properly, rather than finding out later that it shouldn't have applied.

What codes can discount

A percentage off. "20% off" takes that percentage off your subtotal. There is no upper limit on the amount a percentage code can take off — if it's 20% off, it's 20% off however large the order.

A fixed amount off. "$5 off" takes five dollars off. If the order is smaller than the discount, the discount is reduced to the order total — a code can never take the total below zero or pay you the difference.

Codes can also be limited by minimum order value, by destination, by specific plans, by whether the order is a new plan or a top-up, by a total number of redemptions, by a per-customer limit, and by a start and end date. Any of those can be the reason a code you hold doesn't work on the order in front of you.

One code per order — but credit stacks

You can apply one discount code to an order. Applying a second replaces the first rather than adding to it.

Wallet credit is separate and works alongside a code. The discount comes off first, then your credit comes off what's left, then your card covers the remainder. See using account credit and wallet balance.

After you've paid

A code can't be added to an order once payment has gone through — the order is closed at that point and there's no way to reprice it.

If you meant to use a code and missed the box, email support@eflexsim.com with the order number and the code. Whether we can make it up to you is a judgement call rather than a mechanism, and wallet credit is usually how we'd do it.

The habit that avoids this: check the order summary before pressing pay. The discount line is visible there if a code is on.

For wallet credit, see using account credit and wallet balance. For refunds on discounted orders, see refund policy. For payment methods, see what payment methods does Eflexsim accept.