My account
Sign-in, password, email, marketing preferences
How to reset your Eflexsim password
Reset your Eflexsim password by email in three steps. If the reset link doesn't arrive, here's how to fix it without losing your eSIMs.
How to create an Eflexsim account
Three ways to create an Eflexsim account: at checkout, from the homepage, or after a guest purchase. Plus what an account gets you and how to verify your email.
Guest checkout vs creating an account
When to use guest checkout vs sign up for an account on Eflexsim. The trade-offs in convenience, top-ups, refunds, and order history.
How to change the email on your account
Three steps to update your Eflexsim account email. Plus what happens to existing orders, the verification flow, and tips if you're locked out.
How to delete your Eflexsim account
How to permanently delete your Eflexsim account, what data we keep for legal reasons, and what to do with active eSIMs and wallet credit before you go.
Where to find your past orders
How to find every Eflexsim eSIM you've ever bought, download receipts, retrieve QR codes, and track refunds. All from your account dashboard.
Lost access to your email — how to recover your account
If you've lost access to the email used at signup, you can still recover your Eflexsim account. Here's the support-assisted recovery flow.
Managing marketing emails and notifications
How to opt in or out of Eflexsim marketing emails, push notifications, and promotional updates. Plus what's transactional (always sent) vs marketing (optional).
How to enable two-factor authentication
Add a second layer of security to your Eflexsim account with an authenticator app. Setup takes 3 minutes; protects against most account takeover attempts.
Why you got a "new login" email and what to do
Eflexsim sends a security alert when your account is accessed from a new device or location. Here's how to tell if it was you, and what to do if it wasn't.
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