My account
Sign-in, password, email, marketing preferences
How to reset your Eflexsim password
Reset your Eflexsim password by email. The link lasts 60 minutes and the new password needs 12 characters. Your eSIMs and orders are unaffected.
Guest checkout vs creating an account
When to use guest checkout vs sign up for an account on Eflexsim. The trade-offs in convenience, top-ups, refunds, and order history.
How to create an Eflexsim account
Sign up with Google, Apple, or an email and password — or just buy an eSIM, which creates the account for you. What each route needs and what an account gets you.
How to change the email on your account
Three steps to update your Eflexsim account email. Plus what happens to existing orders, the verification flow, and tips if you're locked out.
How to delete your Eflexsim account
How to delete your Eflexsim account from your account settings or by email, what happens the moment you confirm, what we delete, and what we keep for legal reasons.
Where to find your past orders
Your Eflexsim orders live at Account → Orders. What each row shows, what the status words mean, and where to find receipts, QR codes and top-ups.
Lost access to your email — how to recover your account
If you've lost access to the email used at signup, you can still recover your Eflexsim account. Here's the support-assisted recovery flow.
Managing marketing emails and notifications
How to opt in or out of Eflexsim marketing emails, push notifications, and promotional updates. Plus what's transactional (always sent) vs marketing (optional).
Does Eflexsim have two-factor authentication?
Eflexsim does not offer two-factor authentication yet. Here is what actually protects your account today, and the one setting that gets you closest to 2FA.
Why you got a "new login" email and what to do
Eflexsim emails you when your account is signed into from a device we haven't seen before. What the alert does and doesn't tell you, and what to do if it wasn't you.
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