How to reset your Eflexsim password

Press Forgot password on the sign-in screen, enter your email, and we send a link. Two things to know before you start: the link is only good for 60 minutes, and the new password must be at least 12 characters. After you set it you'll be taken back to the sign-in screen to sign in with it — you aren't signed in automatically. Your eSIMs, orders and wallet credit are untouched throughout.

Below: the steps, what to do when the email doesn't arrive, and how to change a password you still remember.

Resetting by email

1. Go to eflexsim.com and press Sign in.
2. Press Forgot password below the password field.
3. Enter your email address and submit.
4. Open the email from noreply@eflexsim.com, subject "Reset your Eflexsim password", and press the button inside. It expires 60 minutes after we send it.
5. Choose a new password — at least 12 characters. There's no requirement for numbers or symbols, but length genuinely helps.
6. Confirm it and save.
7. You're returned to the sign-in screen. Sign in with the new password.

That last step catches people out: setting the password does not sign you in. It's one more step, deliberately.

If the link has expired

Sixty minutes is short, and an email that sat in a spam folder overnight will be dead by the time you find it. There's nothing wrong with your account — request a fresh one from Forgot password and use it promptly.

If you ask for more than one, use the newest email you received.

If the email doesn't arrive

Check spam, junk and tabs. On Gmail look in Promotions and Updates as well as Spam. On Outlook check Junk Email. On Apple Mail check Junk.

Check the address you're typing. The confirmation screen says the same thing whether or not an account exists with that address — deliberately, so nobody can use the reset form to discover who has an account. That does mean a typo looks identical to success. If you have more than one email address, try the others.

Consider how you normally sign in. If you use Continue with Google or Continue with Apple, you may not have an Eflexsim password at all. Try that button instead — see how to create an Eflexsim account.

If you bought without signing up, you have an account on the address you checked out with, and Forgot password is the right way in.

Still nothing after all that? Email support@eflexsim.com from the address you think is on the account and we'll check whether one exists. We reply within 4 hours during business hours.

Changing a password you still remember

Quicker, and no email involved:

1. Sign in at eflexsim.com.
2. Go to Account → Account details, on the Security tab.
3. Enter your current password, then the new one twice.
4. Save.

The minimum is 12 characters here too, and the new password has to differ from the current one.

What a password change does not do

It doesn't sign out your other devices. Anyone already signed in on another phone or browser stays signed in. There's no button on the site to end those sessions.

If that matters — because you think someone else has been in your account — email support@eflexsim.com and ask us to sign all sessions out. That's the control that removes them, and we have to run it for you.

It doesn't touch your eSIMs. Installed plans keep working regardless of your password, or of whether you're signed in at all.

If you can't reach the email address itself

If the address on the account is one you've lost access to entirely, the reset email goes somewhere you can't read and no amount of retrying helps. That's a different process — see lost access to your email.

For lost email access, see lost access to your email. For changing which address you use, see how to change the email on your account. For what does and doesn't protect your account, see does Eflexsim have two-factor authentication.