How to reset your Eflexsim password

Forgot your Eflexsim password? Click "Forgot password" on the sign-in screen, enter your email, and we send a reset link within a minute. The link is valid for 24 hours. After that, request a fresh one. Your eSIMs and order history stay intact during the reset. Resetting your password doesn't affect anything else on your account.

If the reset email doesn't arrive, the fix is usually one of three things below.

Step-by-step: reset via email

The standard flow.

1. Go to eflexsim.com and click Sign in.
2. On the sign-in screen, click Forgot password? below the password field.
3. Enter the email address you used to create your account. Click Send reset link.
4. Check your inbox. The email comes from noreply@eflexsim.com with the subject "Reset your Eflexsim password."
5. Click the Reset password button in the email. The link opens a page where you set a new password.
6. Pick a new password (8+ characters, at least one number). Confirm by typing it again. Click Update password.

You're signed in automatically after the reset. Your eSIMs, order history, and any saved payment methods are unchanged.

If the reset email doesn't arrive

Three quick checks. Walk through them in this order.

Check 1: spam, promotions, and "Other" folders. Email providers sometimes filter automated password emails. On Gmail, check the Promotions and Updates tabs. On Outlook, check Junk Email. On Apple Mail, check Other and Junk.

Check 2: wait 5 minutes and check again. Most reset emails arrive within 30 seconds, but occasionally there's a queue delay during peak hours. Wait 5 minutes before requesting a second reset. Sending multiple requests can sometimes invalidate earlier links.

Check 3: confirm you used the right email. It's easy to type the wrong email at sign-up. A typo, an old domain, a personal vs work address mixup. If you have multiple email accounts, try requesting a reset from each one. The reset request screen tells you "If an account exists with that email, we sent a link" even when the address doesn't match an account, so you won't get a clear no-account error.

If after all three checks the email still hasn't arrived, email support@eflexsim.com with the email address you think is on the account. We can confirm whether an account exists and send a manual reset.

Changing your password while signed in

If you remember your current password and want to change it (good security habit if you suspect anything was off), the path is shorter.

1. Sign in at eflexsim.com.
2. Open Account settings → Security.
3. Click Change password.
4. Enter your current password once and the new password twice. Click Update.

No email link required. The change applies instantly. Any other devices signed in stay signed in (we don't force a sign-out across sessions on password changes. Let us know if you'd prefer that behavior; it's something we may add).

Resetting if you no longer have access to your email

Trickier. If the email address on your account is one you can't access anymore (a lost work email, a closed account), the standard reset path won't work. The reset link goes to an inbox you can't reach.

Email support@eflexsim.com from any email you do control. Include:

• The old email address on your Eflexsim account.
• Your last order number (if you have the confirmation email from a previous purchase).
• The first six and last four digits of the card you used most recently (we can match these without seeing the full card number).

We use those details to verify you're the account owner. Once verified, we change the email on your account to a new one you specify, then send a reset to that new email. Process typically takes 1-2 business days.

If you can't get into your account at all, the fastest path is to email support with as much detail as you can. We respond within 4 hours.

For related account questions, see how to change the email on your account and account recovery if you lose access to your email. If you can't access an installed eSIM because of the account issue, our refund policy covers eSIMs that never activated.