How to change the email on your account

To change the email on your Eflexsim account, sign in, go to Account → Profile, click Change email, enter the new address, and confirm. We send a verification link to the new email. Click it to complete the change. The old address gets a notification email so you know the change happened (security measure). All your existing orders, wallet credit, and settings move with the account; only the login email changes. If you've lost access to the old email and can't sign in, see the account recovery flow at the bottom.

Below: the step-by-step process, what stays and what changes, and what to do if you can't sign in to start.

The step-by-step process

Assuming you can still sign in with your current email:

1. Sign in at eflexsim.com with your current email and password.
2. Go to Account → Profile (or click your name in the top-right → Profile / Settings).
3. Click Change email or look for the email field with an edit icon.
4. Enter the new email address you want to use going forward.
5. Confirm with your current password as a security step.
6. Click Save or Send verification.

We send a verification link to the NEW email address. The old address gets a notification email (no action required) so you know the change happened.

1. Open the new email's inbox and click the verification link.
2. The change completes. From now on, sign in with the new address.

The whole process takes about 2 minutes from start to finish.

What stays the same after a change

Everything tied to your account moves with you:

• Order history. All past orders remain attached to the account.
• Wallet credit. Referral rewards, refund credit, promotional bonuses — all stay.
• Saved cards. Cards in Stripe stay linked.
• Active eSIMs. Any plans currently in your phone keep working; they were never tied to the email address anyway.
• Marketing preferences. Your opt-in/opt-out settings transfer.
• Two-factor authentication setup. Stays enabled (if you had it).
• Account creation date. Used for some referral or anniversary credits.

The only thing that changes is the email address used for sign-in and for transactional emails from Eflexsim.

What changes after the email update

The new email address starts being used for:

• Sign-in (the old one no longer works for login).
• Receipts and order confirmations.
• eSIM delivery emails (for new purchases).
• Transactional notifications (data running low, plan expiring, etc.).
• Password reset emails.
• Security alerts (new login from new device, etc.).

The old email address is purged from active use. We retain a record of the change for security purposes but it can't be used to access the account again.

Why we send a notification to the old address

When you change your email, we email the old address letting them know the change happened.

If you initiated the change, you can ignore the notification (or use it as a record).

If you DIDN'T initiate the change but received this notification, your account may have been compromised. Email support@eflexsim.com immediately from the old address. We can pause the change or reverse it depending on timing.

This is a standard account-security pattern. The new-email verification confirms the new owner can receive mail; the old-email notification gives the previous owner a chance to flag unauthorized changes.

If you've lost access to the old email

You can't directly initiate an email change if you can't sign in. The path is account recovery:

1. Go to eflexsim.com → Forgot password (or Sign in help).
2. Enter the email you remember using.
3. Follow the recovery flow.

If the email is truly inaccessible (closed account, forgotten password to the email itself), see lost access to your email for the support-assisted recovery path. We require some form of identity verification (last 4 digits of the card used, order date, order ID, etc.) to confirm you're the legitimate account holder before changing the email manually.

Special case: changing email to one already in use

If the new email already has an Eflexsim account attached:

• The change fails with "this email is already in use."
• We can't merge accounts automatically.

Options:

• Use a different email address for the change.
• Delete the duplicate account first if it has nothing important in it. See how to delete your Eflexsim account.
• Email support@eflexsim.com to discuss merging if both accounts have history you want to consolidate. Merging is a manual support operation.

Special case: changing email with two-factor auth enabled

If 2FA is on, the email change flow may require an additional 2FA verification step. The verification link sent to the new email still applies, plus a 2FA code from your authenticator app.

This prevents a thief who learned your password from changing the email and locking you out. See how to enable two-factor authentication.

What about email forwarding rules?

If you forward your old Eflexsim email through a forwarding rule to a new address, the rule doesn't change the account email itself. You need to do the explicit change-email flow above. Once the change completes, you can drop the forwarding rule.

For password issues, see how to reset my password. For account recovery, see lost access to your email. For account deletion, see how to delete your Eflexsim account.