Where to find your past orders

To find your past Eflexsim orders, sign in at eflexsim.com and go to Account → Orders (or click your name in the top-right → Orders). Every purchase you've made is listed with date, plan details, amount, status, and links to download the receipt, retrieve the QR code, top up the plan, or request a refund. Guest purchases made with the same email show up automatically once you create an account.

Below: how to navigate the orders list, the actions available per order, and what to do for orders that are missing from the list.

Where the orders page lives

Once signed in:

• Direct path: eflexsim.com/account/orders
• Via menu: Click your name (top-right) → Orders or My orders.
• Via dashboard: From the main account dashboard, there's usually an "Orders" card or section linking through.

The page shows all orders in reverse chronological order (newest first) with one row per order.

What each row shows

For each order you'll see:

• Order ID: unique number we reference in support tickets and receipts.
• Date and time of purchase.
• Plan details: country, data amount, validity.
• Amount paid in USD.
• Status: Pending, Completed, Active, Expired, Refunded, etc.
• Action buttons: depending on status, options like Download receipt, Top up, View QR, Request refund.

Click any row to expand to the order detail page.

Order status definitions

The status field shows where each order is in its lifecycle:

Pending: Payment is in process or being verified. Usually resolves within minutes.

Completed: Payment succeeded and eSIM has been delivered by email and is available to install.

Active: eSIM has been installed and the plan is running. Validity timer is counting.

Expired: Plan validity has ended. The eSIM may still be installed in your phone but no longer connects.

Refunded: A refund was issued. The eSIM is voided.

Failed: Payment didn't succeed. No eSIM was delivered. You weren't charged.

For most orders, you'll see Completed (recent purchases), Active (your current trip's eSIM), or Expired (past trips).

Per-order actions

What you can do from an order detail page depends on its status:

Completed (but not yet installed):

• Re-download the QR code (in case you lost the email).
• View install instructions for your phone type.
• Request a refund (within 14 days, eSIM not yet activated). See refund policy.
• Download receipt.

Active (currently running):

• View remaining data and days.
• Top up the plan (add data or extend validity). See how to top up an existing eSIM.
• Download receipt.
• View install instructions if you need to reinstall.

Expired:

• View what the plan was.
• Download receipt for expense records.
• Buy a fresh plan if you're traveling again.

Refunded:

• View the refund date and amount.
• Download the refund confirmation.

Failed:

• View what went wrong (if available).
• Try the purchase again with adjusted payment.

Filtering and searching the list

If you have many orders, the page usually offers:

• Filter by status: show only Active, Completed, Refunded, etc.
• Filter by destination: show only Japan orders, only Italy orders, etc.
• Date range: show orders from a specific period.
• Search by order ID: paste an order number to jump straight there.

For business expense filings spanning a year, the date range filter is the fastest way to find everything from a specific quarter.

Guest orders showing up after signup

If you bought as a guest first and then created an account with the same email:

• All guest purchases are linked automatically.
• They appear in your orders list with the same details as account purchases.
• You can retroactively download receipts, top up, etc. as if they were account purchases all along.

The linkage happens at signup based on email match. If for some reason a guest order doesn't appear, email support@eflexsim.com with the order ID.

Order detail page

Clicking a row opens the order detail page with the full picture:

• Plan name, country, data amount, validity.
• Purchase date and time.
• Amount paid, payment method (last 4 digits).
• QR code (downloadable as image, also tap-to-install on supported devices).
• Activation status and date if activated.
• Data used vs remaining.
• Days remaining.
• Top-up history (if any).
• Linked refund history.
• Linked support tickets (if you've contacted support about this order).

This page is the source of truth for that specific purchase. Bookmark it if you're actively using the plan and want a quick reference during your trip.

Missing orders

If you expect to see an order that isn't there:

1. Sign in to the right account. Multiple email addresses are common. Make sure you're signed in to the account that bought the eSIM.

2. Check the filters. Maybe you have a filter applied hiding the order (e.g., "Active only" hides Completed or Expired orders).

3. Check the date range. Default views sometimes limit to recent orders. Expand the range to see older purchases.

4. Look for guest purchases. If you bought as a guest with a different email, those orders won't sync to this account.

5. Email support@eflexsim.com with the order details (date, amount, plan if you remember). We can locate the order and re-link if appropriate.

Downloading order data in bulk

For business expense filings or year-end accounting, you can request a bulk export:

• Email support@eflexsim.com with the date range.
• We provide a CSV with all orders in the range (order ID, date, plan, amount, payment method, status).
• ZIP of individual receipt PDFs available on request.

This is faster than downloading each receipt manually.

Frequently asked questions

QCan I see orders from other people's accounts?

No. Each account only shows orders for that account. Family members or friends with their own accounts see only their orders.

QHow long are orders retained in history?

Indefinitely. Past orders stay in your account forever (unless you delete the account).

QCan I delete a specific order from history?

Not directly. The order is part of your purchase record. If there's a privacy or correctness issue with a specific order, email support@eflexsim.com.

QWhat if I see an order I don't recognize?

This could be a family member who used your card, a forgotten purchase, or in rare cases unauthorized access. Email support@eflexsim.com immediately if you genuinely don't recognize a charge.

QCan I re-download the QR code anytime?

Yes. The QR is available on every order's detail page as long as the order is in your history.

QDoes the dashboard work on mobile?

Yes. The orders page is responsive and works on phone browsers, and the Eflexsim mobile app surfaces the same data natively.

For receipts, see how to download an invoice or receipt. For top-ups, see how to top up an existing eSIM. For account setup, see how to create an Eflexsim account.