Where to find your past orders

Sign in at eflexsim.com and go to Account → Orders (eflexsim.com/account/orders). Every purchase and top-up is listed newest first. Tap any row to open it. One thing worth knowing up front: the QR code lives with the eSIM, not with the order — for anything to do with installing or using a plan, go to Account → eSIMs instead.

Below: what the list shows, what each status word means, and what you can do from an order.

What the list shows

Each row has six columns: Order, Date, Type, Plan, Status, Total.

Type tells you whether the row is a new plan or a top-up. They behave differently when you tap them:

• A purchase opens the order page — receipt, payment details, progress.
• A top-up opens the eSIM it was added to, since that's where the added data actually shows up.

The list is paged, newest first. There's no search box, no date filter and no way to filter by destination — if you have a lot of orders, page back through them. We'd rather tell you that than have you hunt for a filter that isn't there.

What the status words mean

You'll only ever see five, and they're about the order, not about the eSIM:

A partly-refunded order stays Paid and gets an extra Partially refunded chip next to it showing the amount.

There is no "Active" or "Expired" order status. Whether a plan is running, low on data, or finished is a property of the eSIM, and it's shown on Account → eSIMs. An order for a plan you finished last year still says "Paid", because that's the truth about the payment.

What you can do from an order

Open an order and you get:

• The order summary — order number, what you bought, the amounts, and which card paid.
• Order progress — a short timeline: Order placed → Payment confirmed → eSIM ready. Refunds and cancellations show their own steps.
• Download receipt (PDF) — or a company invoice, if you've filled in your company details. See how to download an invoice or receipt.
• View this eSIM — the link through to the plan itself.
• Get help — through to this help centre.

What is not on the order page, so you don't go looking:

• No QR code and no install instructions. Those are on the eSIM, under Account → eSIMs.
• No top-up button. Top-ups start from the eSIM too. See how to top up an existing eSIM.
• No refund button. Refunds are requested by emailing support@eflexsim.com with your order number. See refund policy.

Guest orders and accounts

Every order is attached to an account when you buy it — including guest checkouts:

• Bought while signed in → it's in your Orders list.
• Bought as a guest, email already had an account → we attach it to that account when the payment clears.
• Bought as a guest, email had no account → we create one on that address with the order already in it. Set a password from the "set your password" email, or via Forgot password, and you're in.

So there's no such thing as an order you can't reach. If you can't see one, it's almost always that you're signed in to a different email address than you bought with.

If an order is missing

1. Check which account you're signed in to. Two email addresses is far and away the commonest cause.
2. Page back through the list — it's ordered by date with no search, so an older order may simply be further back.
3. Check whether it was a guest purchase made before the account existed. See above.
4. Email support@eflexsim.com with the date, amount, and destination. We can find it and attach it.

For receipts and company invoices, see how to download an invoice or receipt. For top-ups, see how to top up an existing eSIM. For refunds, see refund policy.