How to download an invoice or receipt

Every purchase emails you a receipt — subject "Your receipt — Order [number]". To get it again later, sign in, open the order from Account → Orders, and press Download receipt (PDF). If you need a company invoice with your business name, address and VAT number on it, that's self-serve too: fill in your company details once at Account → Billing details and the same button produces a company invoice instead. You don't need to email us for it, and there's nothing to wait for.

Below: getting the receipt, switching to a company invoice, and the one thing to get right before you download.

Your receipt

The receipt email arrives after every successful purchase and covers what most people need for expenses: the order number, what you bought, the date, the amount in USD, and how you paid.

To download it again:

1. Sign in at eflexsim.com.
2. Go to Account → Orders and open the order.
3. Press Download receipt (PDF).

Company invoices

If you're buying for a business and need a document with your company on it rather than just your name:

1. Go to Account → Billing details.
2. Fill in your company name and billing address. Both are required — the invoice can't be produced without them.
3. Add your VAT or tax number if you have one. This is optional, and it's the field most people are actually after.
4. Save.
5. Open the order and switch the invoice to Company, then download.

The PDF carries your company name, address, VAT number and our business details, which is what expense systems and tax filings generally ask for.

If your company details aren't filled in yet, the download button tells you so and links you straight to the form rather than failing silently.

You can also set company invoices as your default at Account → Billing details, so future orders are already set that way.

Get the details right before you download

The first download locks the business details onto that invoice. We snapshot your company name, address and VAT number at that moment and keep them on that order for good.

That's deliberate — an invoice you've already filed shouldn't quietly change afterwards. But it does mean that if you later correct your address or add a VAT number, already-downloaded invoices keep the old details. Re-downloading gives you the same document, not an updated one.

So if you've just moved offices or your VAT registration is new, update Account → Billing details first, then download. If you've already taken an invoice with the wrong details, email support@eflexsim.com with the order number.

If you bought as a guest

You can still get to it. Buying created an account on the email address you used, with the order in it — set a password from the "set your password" email, or use Forgot password on the sign-in screen, and the order and its receipt are there. See guest checkout vs creating an account.

The receipt email we sent at the time is also a valid record on its own.

For order navigation, see where to find your past orders. For tax handling, see are taxes and VAT included. For payment methods, see what payment methods does Eflexsim accept.