How to download an invoice or receipt

Every Eflexsim purchase auto-generates a receipt emailed to the address you used at checkout. To re-download it later, sign in to your Eflexsim account on eflexsim.com, go to Order history, find the order, and click Download receipt. For a business-grade VAT-itemized invoice with your company details, email support@eflexsim.com with your order number and VAT ID; we issue the invoice in PDF within 1-2 business days.

Below: the auto-receipt flow, how to re-download from your account, the difference between a receipt and a formal invoice, and how to handle expense filing.

The auto-emailed receipt

Every successful purchase triggers an email to the address you provided at checkout. The email contains:

• Order ID.
• Plan name (country, data amount, validity).
• Date and time of purchase.
• Amount charged in USD.
• Payment method (last 4 digits of card or wallet name like "Apple Pay").
• Eflexsim's business details for receipts.

The email subject is something like "Your Eflexsim order #XXXXX". Check your spam folder if you don't see it within 10 minutes of purchase; sometimes the first transactional email from a new sender gets filtered.

This receipt is enough for most personal expense reimbursement and consumer record-keeping. If your accounting team or government requires a more formal invoice, see the next section.

Re-downloading from your account

If you've created an account (recommended), every order is saved in your order history and you can re-download the receipt anytime.

1. Sign in at eflexsim.com.
2. Go to Account → Orders (or click your name in the top-right → Orders).
3. Find the order in the list.
4. Click Download receipt or View details on the order.

If you bought as a guest (no account created at the time), the receipt is only in the email we sent. You can still create an account later with the same email and we'll link any guest orders to it automatically. See guest checkout vs creating an account.

For order-history navigation more broadly, see where to find your past orders.

When you need a formal invoice instead

Some situations call for a more formal invoice than the standard auto-receipt:

• Business expense filing with strict accounting requirements.
• VAT reclaim in the EU, UK, and some other jurisdictions.
• Company name required on the document instead of just an email address.
• Cost center, PO number, or other internal billing fields required by your finance team.

For any of these, email support@eflexsim.com with:

• Your order number (from the auto-receipt).
• Your business name and address.
• VAT registration number (if applicable).
• Any additional fields your team needs on the invoice (PO number, cost center, etc.).

We issue a formal PDF invoice within 1-2 business days. The invoice includes our business details, your business details, net amount, VAT itemized (where applicable), and total. It's accepted by standard expense systems and tax authorities.

For broader tax context, see are taxes and VAT included.

What the auto-receipt looks like

A typical Eflexsim receipt PDF or email shows:

Eflexsim
Order #XXXXX
Date: 2026-05-11
Customer: jane@example.com

Plan: Japan 5 GB / 15 days
Amount: $12.00 USD

Payment: Visa ending 4242

(Plus Eflexsim's business address, contact email, and tax registration ID where relevant.)

This format works for most expense systems. If your system rejects it, the formal invoice route above is the solution.

Common expense system requirements

Different expense tools have different rules. A quick reference:

Expensify, SAP Concur, Workday, Ramp, Brex, etc.:

Most accept the auto-receipt for transactions under $75 (a common policy threshold). Larger purchases may require a formal invoice with itemization.

Government expense filing (US federal, EU public sector):

Usually requires a formal invoice with vendor tax registration details. Email support for the formal version.

VAT reclaim filings:

Always requires a VAT-itemized invoice. The auto-receipt isn't sufficient for VAT reclaim purposes. Email support with your VAT ID.

Travel reimbursement at most companies:

The auto-receipt works. Forward the email to your expense tool or attach the PDF.

What if I deleted the receipt email?

No problem. Two paths to recover it:

1. Re-download from your account if you have one. Account → Orders → find the order → download.

2. Email support@eflexsim.com with the date of purchase and the email address used. We look up the order and resend the receipt. Response time is within our 4-hour support SLA on business hours.

Receipts for refunded orders

If you received a refund, you'll get a separate refund confirmation email with the refunded amount and date. The original receipt stays valid as evidence of the purchase; the refund email documents the credit back. Some expense systems want both; others only want the net (refunded) version.

For full refund mechanics, see refund policy and how long does a refund take.

For payment methods, see what payment methods does Eflexsim accept. For tax handling, see are taxes and VAT included. For account setup, see how to create an Eflexsim account.